American Residential Services Complaints and Reviews

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American Residential Services
Main address: 965 Ridge Lake Blvd 38120-9401 Memphis TN
888-762-7752, 866-803-0879, , http://www.ars.com/about/feedback.aspx
  • 14 complaints
  • $10.4K claimed losses
  • $742 average
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  • Oct 04
  • Repairs
  • Rescheduled Repair Appointment
  • 1
  • 1
  • 33

American Residential Services is Home Depot's HVAC contractor in Southern California. I needed TWO systems replaced at my property and went on HD's official site to sign up for an in home estimate. The ARS (female) rep calls and, long story short says they can't come because my husband had to be present since financial decisions have to be made. She states that it is the company's policy. As... Read more

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  • Aug 22
  • Repairs
  • Charlotte, North Carolina
  • Hvac Unit
  • 100

Four years after installing a ARS-recommended HVAC unit and having the unit serviced twice a year, the unit stops working. For less than 1 hr worth of labor ARS charges $1,100. Once I pull out the extended warranty contract with ARS for that same unit the same labor is now $387 but to be billed to the HVAC manufacturer. So, ARS would charge the customer $1,100 for labor on a standard repair that... Read more

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  • Dec 18, 2013
  • Professional Services
  • Houston, Texas
  • Overcharge
  • 70

I called ARS to replace a GE Oven Igniter and Technician wanted to charge 210.00 after Senior Citizen Discount. The rep that scheduled the appointment told I would be eligible for Senior discount and could use the $50.00 coupon. I wrote the BBB and service manager replied to BBB with an entirely different explanation. Therefore, I purchased my part from GE and call them to replace it. Paulo (rep)... Read more

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  • Aug 16, 2013
  • Cleaning Services
  • Cleaning Services
  • 1
  • 1
  • 111

asked home depot to see my AC unit because it would not cool anymore...did not know HomeDepot would send ARS....smooth scam artists...! first charged me 79 USD for seeing the trouble...guy suggested coil cleaning...another guy came charged 1265 USD and supposedly cleaned the unit and coils which "were obstructed"?? after leaving...the unit still does not work! will take them to court if I have... Read more

Was this review helpful? 1 4

     

  • Jun 24, 2013
  • Plumbing
  • Orlando, Florida
  • Unit
  • 94

Ars sold us a ac unit and installed a much cheaper unit Charged us for work that was not done because it was easyer to do it the other way and when hooking up the fan in the airhander unit blow the fues in half of my house. The next day when it got to 84 in the house a tech came out and added fron-didnt help. The next day when it got to 84 again another tech came out and took feon out and told... Read more

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  • Jun 03, 2013
  • Ex Employees
  • Employment
  • 1
  • 1
  • 127

Ars not a great company to work for. First of all, 16 hour work days, 5 days a week is slavery work. General manager does not care about employees unless they make a lot of (rip off) money for the company. Plumbing manager is disrespectful, speaks at a 5th grade education. With the way he speaks to his employees, its hit or miss. Its either he doesn't like you and your screwed or he likes you and... Read more

Was this review helpful? 1 1

     

  • Dec 19, 2012
  • Household Services
  • Midlothian, Virginia
  • Kitchen Aid Dishwaser
  • 99

Vendor couldn't fix - said he needed a part. Couldn't get part, told me I would have to contact Angie's List since he wasn't honoring the $129 "deal". So I am out $129 as you guys take your friggin time to reimburse me, though we called the very day this happened to cancel membership and get refund. BTW We called Sears, they fixed in less than hour, NO PART required, $119 for entire service... Read more

Was this review helpful? 1 1

     

  • Jun 23, 2012
  • Household Services
  • Leesburg, Virginia
  • Goodman Capf3030B6Ba
  • 1
  • 1
  • 178

In 2009, ARS installed a 2.5 ton A/C evaporator coil inside my house when there's a 3.0 ton condenser unit outside. A smaller indoor coil doesn't allow the freon to fully evaporate. Remaining un-evaporated freon returns to the compressor unit causing damage to the compressor motor valves. Air conditioning systems with R22 freon should last 15 to 20 years. You won't know there's a problem until... Read more

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  • Jan 26, 2011
  • Repairs
  • Denver, Colorado
  • 11
  • 11
  • 206

American Reidential Services in Denver area did a furnace service at my house Monday. They said the furnacce was overheating/cycling off because of a big crack in the heat exchanger and carbon monixide was at dangerous levels. My furnace was condemned. They gave me a bid of $3862 to replace it. Since I've been unemployed the last 3 years, I decided before signing the contract to look for... Read more

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  • Dec 02, 2010
  • Utility
  • Dallas, Texas
  • Home Heater
  • 1
  • 1
  • 130

Ameerican Residentail services, Starts with a minor plumbing job, sink stopped draining, then air conditioning needs attention, then heater beyond repair, in the 10k dollar repair we get a box of AC filters which after 3 months still have not showed up. pissed, pissed, pissed ,pissed, pissed, pissed, of, off, off, off,off off off off, pissed pisd pisd pisd pisd, pisd, pisd, pisd, pisd, pisd,... Read more

Was this review helpful? 2 0
 
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