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My wife had been relocated to the Jacksonville fl. area and i had applied for a installer position. So i go through the interview process and i am hired. So i go take the required drug test and cannot start until they get the results. Two weeks go by and no results. I am told just to come in they can work around it. Long story short, they tell you tou are not on call but send you home with no work just to call you back three hours later. Hence ON CALL. Then i am told the installers are instructed to install the unit and management does not... Read more

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I needed a new hotwater heater. The one I had was in a crawl space. ARS said that code would not allow them to replace it and the only solution was a tankless system costing $5200. I got two more quotes, both of which informed me that the code only applied to new construction. Bottom line - I have a new hot water heater for $1200. OH, and I checked the cost of a tankless system from both reputable companies - $3500. Read more

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a few months ago I accidently called this business thinking I was calling Sears warranty company. Ever since this call I have received an over abundance of calls at one time within an hour I had 7 phone calls from the same place. I called them back and asked to speak to a manager explained the situation and asked my number be taken from the data base. Well I guess this was not done as I just received another call, this is now considered harassment and I have contacted someone about this. I do have the log of every time I was called.I do not... Read more

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Never showed up, made 2nd call said they would be out same day never showed up, called the following Monday said a technician would be out between 12th and 6 pm NO show again called back at 5:51 pm rep said they were on the way again NO show called back rep said they were running behind 1 hour again NO show called back at 8:46 pm spoke with a superviser, She was EXTREMELY rude stating she couldn't help they were behind. I said we have an appointment for 12 to 6 pm, Again NO show called back I was told the tech wouldn't be here until... Read more

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I worked for ARS Indy 8404; we are told to rip people off. Our managers had us do water heater tune ups to get in the house then either sell a new water heater, home service plan or find another problem even if it was just water pressure on the slightly high end but still within code. Don't use this company, you'll pay 3-6 times I promise, I was one of it's henchmen lol. Always get estimates from 3 places at least before going with high dollar repairs/replacements. Sincerely, The Action Figure on the Truck ;) Read more

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Worst customer service ever!! Never use this company Read more

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A review was done by Todd Laske and he was excessively negative w nothing positive to say while Home Depot had positive things to say to me. "You make a difference, Susan." He dwelt on his achievements instead, and not listening to me at all. He was Hostile, and again, verbally abusive to the point of me not wanting to work in that environment. Good managers don't act like that. You have the wrong person. Read more

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American Residential Services is Home Depot's HVAC contractor in Southern California. I needed TWO systems replaced at my property and went on HD's official site to sign up for an in home estimate. The ARS (female) rep calls and, long story short says they can't come because my husband had to be present since financial decisions have to be made. She states that it is the company's policy. As a former C-Suite finance professional responsible for billions (with a "b") dollars and having handled our family's finances for over 20 years, I was... Read more

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Four years after installing a ARS-recommended HVAC unit and having the unit serviced twice a year, the unit stops working. For less than 1 hr worth of labor ARS charges $1,100. Once I pull out the extended warranty contract with ARS for that same unit the same labor is now $387 but to be billed to the HVAC manufacturer. So, ARS would charge the customer $1,100 for labor on a standard repair that lasts less than 1 hour but claim $387- worth of labor to the manufacturer. The manufacturer would laugh if ARS were billing them $1,100 for that job.... Read more

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I called ARS to replace a GE Oven Igniter and Technician wanted to charge 210.00 after Senior Citizen Discount. The rep that scheduled the appointment told I would be eligible for Senior discount and could use the $50.00 coupon. I wrote the BBB and service manager replied to BBB with an entirely different explanation. Therefore, I purchased my part from GE and call them to replace it. Paulo (rep) says your account is locked. After insisting for more information, Paulo says "ARS can't service you any longer and I don't know why. I'm sure I'm... Read more

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