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RIP OFF alert. As an uneducated AC HVAC guy, this company has been able to swindle almost ten thousand dollars for unnecessary equipment. Two years ago they replaced the majority of my AC unit, everything but the furnace. This summer, they told me a needed a new furnace for a whopping another 3.6k. Well I started reading and talking to others with more knowledge than me. Turns out my furnace was fine it was just a blown out blower motor. When I... Read more

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I was threatened to not discuss anything regarding my opinion of their work. After 7 years of misery dealing with them, 15,000 spent and over 50 service calls the humidity in my house remained above 60% constantly even with the units running at 69 degrees additional dehumidifier while house dehumidifiers they said I needed. my home began growing mold, doors wouldn't open, I couldn't see out my windows from the moisture. Finally I had enough,... Read more

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The Norcross HVAC has the worst leadership team I have ever seen at any company. This is why the technicians suffer the way that they do. When the technicians suffer it all results in customer dissatisfaction, but rest assure that is not a concern for ARS. The GM Jason at that location is a selfish leader where is only concerned with himself and his numbers today and not the company doing well from the ground up and beginning to make strides of... Read more

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My wife had been relocated to the Jacksonville fl. area and i had applied for a installer position. So i go through the interview process and i am hired. So i go take the required drug test and cannot start until they get the results. Two weeks go by and no results. I am told just to come in they can work around it. Long story short, they tell you tou are not on call but send you home with no work just to call you back three hours later. Hence... Read more

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I needed a new hotwater heater. The one I had was in a crawl space. ARS said that code would not allow them to replace it and the only solution was a tankless system costing $5200. I got two more quotes, both of which informed me that the code only applied to new construction. Bottom line - I have a new hot water heater for $1200. OH, and I checked the cost of a tankless system from both reputable companies - $3500. Read more

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a few months ago I accidently called this business thinking I was calling Sears warranty company. Ever since this call I have received an over abundance of calls at one time within an hour I had 7 phone calls from the same place. I called them back and asked to speak to a manager explained the situation and asked my number be taken from the data base. Well I guess this was not done as I just received another call, this is now considered... Read more

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Never showed up, made 2nd call said they would be out same day never showed up, called the following Monday said a technician would be out between 12th and 6 pm NO show again called back at 5:51 pm rep said they were on the way again NO show called back rep said they were running behind 1 hour again NO show called back at 8:46 pm spoke with a superviser, She was EXTREMELY rude stating she couldn't help they were behind. I said we have an... Read more

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I worked for ARS Indy 8404; we are told to rip people off. Our managers had us do water heater tune ups to get in the house then either sell a new water heater, home service plan or find another problem even if it was just water pressure on the slightly high end but still within code. Don't use this company, you'll pay 3-6 times I promise, I was one of it's henchmen lol. Always get estimates from 3 places at least before going with high... Read more

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Worst customer service ever!! Never use this company Read more

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A review was done by Todd Laske and he was excessively negative w nothing positive to say while Home Depot had positive things to say to me. "You make a difference, Susan." He dwelt on his achievements instead, and not listening to me at all. He was Hostile, and again, verbally abusive to the point of me not wanting to work in that environment. Good managers don't act like that. You have the wrong person. Read more

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