American Residential Services Complaints and Reviews

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  • Apr 17
  • Employees and Ex-employees
  • Indianapolis, Indiana
  • Employee Experience
  • 26
  • REVIEW RATING 3/5

I worked for ARS Indy 8404; we are told to rip people off. Our managers had us do water heater tune ups to get in the house then either sell a new water heater, home service plan or find another problem even if it was just water pressure on the slightly high end but still within code. Don't use this company, you'll pay 3-6 times I promise, I was one of it's henchmen lol. Always get estimates... Read more

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  • Mar 10
  • Repairs
  • Jacksonville, Florida
  • 1
  • 1
  • 35
  • REVIEW RATING 3/5

Worst customer service ever!! Never use this company Read more

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  • Dec 20, 2014
  • Repairs
  • Fort Worth, Texas
  • 143
  • REVIEW RATING 3/5

A review was done by Todd Laske and he was excessively negative w nothing positive to say while Home Depot had positive things to say to me. "You make a difference, Susan." He dwelt on his achievements instead, and not listening to me at all. He was Hostile, and again, verbally abusive to the point of me not wanting to work in that environment. Good managers don't act like that. You have the... Read more

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  • Oct 04, 2014
  • Repairs
  • Rescheduled Repair Appointment
  • 1
  • 1
  • 172
  • REVIEW RATING 4/5

American Residential Services is Home Depot's HVAC contractor in Southern California. I needed TWO systems replaced at my property and went on HD's official site to sign up for an in home estimate. The ARS (female) rep calls and, long story short says they can't come because my husband had to be present since financial decisions have to be made. She states that it is the company's policy. As... Read more

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  • Aug 22, 2014
  • Repairs
  • Charlotte, North Carolina
  • Hvac Unit
  • 279
  • REVIEW RATING 4/5

Four years after installing a ARS-recommended HVAC unit and having the unit serviced twice a year, the unit stops working. For less than 1 hr worth of labor ARS charges $1,100. Once I pull out the extended warranty contract with ARS for that same unit the same labor is now $387 but to be billed to the HVAC manufacturer. So, ARS would charge the customer $1,100 for labor on a standard repair that... Read more

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  • Dec 18, 2013
  • Professional Services
  • Houston, Texas
  • Overcharge
  • 168
  • REVIEW RATING 4/5

I called ARS to replace a GE Oven Igniter and Technician wanted to charge 210.00 after Senior Citizen Discount. The rep that scheduled the appointment told I would be eligible for Senior discount and could use the $50.00 coupon. I wrote the BBB and service manager replied to BBB with an entirely different explanation. Therefore, I purchased my part from GE and call them to replace it. Paulo (rep)... Read more

Was this review helpful? 0 3

  • Aug 16, 2013
  • Cleaning Services
  • Cleaning Services
  • 1
  • 1
  • 189
  • REVIEW RATING 2/5

asked home depot to see my AC unit because it would not cool anymore...did not know HomeDepot would send ARS....smooth scam artists...! first charged me 79 USD for seeing the trouble...guy suggested coil cleaning...another guy came charged 1265 USD and supposedly cleaned the unit and coils which "were obstructed"?? after leaving...the unit still does not work! will take them to court if I have... Read more

Was this review helpful? 1 6

  • Jun 24, 2013
  • Plumbing
  • Orlando, Florida
  • Unit
  • 145
  • REVIEW RATING 4/5

Ars sold us a ac unit and installed a much cheaper unit Charged us for work that was not done because it was easyer to do it the other way and when hooking up the fan in the airhander unit blow the fues in half of my house. The next day when it got to 84 in the house a tech came out and added fron-didnt help. The next day when it got to 84 again another tech came out and took feon out and told... Read more

Was this review helpful? 4 0

  • Jun 03, 2013
  • Employees and Ex-employees
  • Employment
  • 2
  • 2
  • 198
  • REVIEW RATING 4/5

Ars not a great company to work for. First of all, 16 hour work days, 5 days a week is slavery work. General manager does not care about employees unless they make a lot of (rip off) money for the company. Plumbing manager is disrespectful, speaks at a 5th grade education. With the way he speaks to his employees, its hit or miss. Its either he doesn't like you and your screwed or he likes you and... Read more

Was this review helpful? 2 1

  • Dec 19, 2012
  • Household Services
  • Midlothian, Virginia
  • Kitchen Aid Dishwaser
  • 135
  • REVIEW RATING 4/5

Vendor couldn't fix - said he needed a part. Couldn't get part, told me I would have to contact Angie's List since he wasn't honoring the $129 "deal". So I am out $129 as you guys take your friggin time to reimburse me, though we called the very day this happened to cancel membership and get refund. BTW We called Sears, they fixed in less than hour, NO PART required, $119 for entire service... Read more

Was this review helpful? 1 1

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