American Residential Services

October 2022, I had a new HVAC system installed. The system failed on June 29, 2023.

I called ARS and a technician went out to check the issue on July 1, 2023. He said a new blower motor was needed and the part had to be ordered. The part came on July 11, 2023 -- 10 days later! I had to repeatedly call and get an update from ARS during that time.

When the technician went to install the part, he then said it was not the blower motor but the control board. So, the control board had to be ordered. It was finally installed on July 15, 2023. I had to put my tenants in a hotel because of the sweltering heat; an elderly person and baby could not stay in those conditions.

The hotel bill cost me $3,061. I offered to put them in the hotel because ARS stated it would be a couple of days for the fix. I had no idea that it would be 2 weeks! I contacted ARS Laurel and spoke to Robin Morris several times.

I was told by her repeatedly between July 2023 and November 2023 that I would receive some compensation.

I have not received anything. I am requesting that the corporate office reimburse me for my expenses and time that I have dealt with this issue.

Thank you.

The local ARS team has Taken no responsibility for damages theyve done to my home with snaking s drain and damaging drum trap causing water damage and further damage to ceiling & unable to locate leak. Ive been requesting headquarters or upper management to get involved and see if they would agree & handle business like the tech and local managers said they would of did & wouldnt changed anything that was done.

This is my final attempt to contact ARS dunces theres been no complaints/disputes inquiries. Customer service says someone, Quality, etc will call and no one has on three separate occasions

Called to schedule an appt for HACV tune-up. Call center was nice and said tech would be there between 12-2.

That the tech out call 1/2 to 1 hr before they arrive. I got a text confirmation. 2:15 no tech and no call. I called the call center back and they call Myrtle Beach ARS, then MB ARS called me and said they dont do 2 hour windows.

The tech would be here from 12-4. 4:15 no tech and no call. I called the call center back they call MB ARS. 4:30ish got a call from MB ARS saying tech was finish his last appt and would be on his way.

I told them to forget bit that if they didnt have the courtesy to call me earlier to tell me that he would be late or to reschedule I wouldnt want MB ARS plunging my toilet! The guy, S.Lakewood spooked at me. He insisted that they called, yes but only after I complained! MB RAS doesnt respect the customer, they dont live up to their on-line Customer Promise.

And seriously, who only get 5 star reviews that they have posted on their web page? Find someone else, anyone but MB ARS.

These guys prey on the elderly, the young, and the obviously inexperienced. A friend of mine had a 'leak' in the front of the house right under the AC.

She called and they came. Looked up in the attic and declared it was a leak in a pipe. Galvenized steel, so they wouldn't fix it (if they actually even found it). They would however replace every pipe in the house!

That was declined, but I said the leak is very little volume and only happening during the day (not a pipe) I was then told that sometimes these pipes can seal themselves with rust in the line. Ha! The next day was Saturday and even though this lady had a service contract (another scam), they said it didn't work on the weekends. So she paid extra to get a 'plumber' out because the original guy was 'AC'.

The plumber went into the attic and looked around and didn't find anything. He left as well (with his money). That Sunday, I can clearly hear dropping in the wall, cut *** and found the problem. The main drain for the AC was clogged.

I told them it was the AC, they didn't listen. The drip pan was clean and dry. I would have thought the very first step would be to check the drain on the AC they installed. (This lady even paid to have the 'AC lines flushed' the year before, but ARS has no warranty on any service, so too bad)

So, she calls ARS out a 3rd time and they confirm it was the AC.

(no offers on the other calls that wasted our time and money). This guy then tells us it will be $589 to fix. I said, "What are you going to do for that, snake the line?" He said no, and it sometimes needs to sucked as well. I said, "So then what, you will use a shop vac to try and suck some of the junk out?" He said no.

The owner said go ahead since doing nothing will cause water damage to her home and the guy goes out to his car and comes back with a snake and a shop vac!

When I returned and saw he lied to me, he said, "Well those pipes are plastic and you could break it trying to clean it yourself and that would cost much more" Total up sell job, total rip-off. They do not offer any warranty, they overcharge, and they can't even find a very simple water problem (or they can and don't for more money!)