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Follow-up Letter Dear Mr. Menear: 11/7/2016 This is a follow up letter with some details about my water heater purchase from the Wendover Rd. store in Charlotte, NC and installation by Brothers Heat and Air out Rock Hill, SC which is actually ARS (American Residential Services). After the installation and realization I had been deceived, lied to and cheated I called... Read more

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Dear Mr. Menear: 11/4/2016 I am a long time Home Depot customer and use store #3608 at Wendover Road in Charlotte, NC. I live within 2 miles of the store and have gone to the store sometimes as much as 4 times in a single day and know a number of the employees by name. All who work there are eager to help with anything instead of just telling me where something is... Read more

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RIP OFF alert. As an uneducated AC HVAC guy, this company has been able to swindle almost ten thousand dollars for unnecessary equipment. Two years ago they replaced the majority of my AC unit, everything but the furnace. This summer, they told me a needed a new furnace for a whopping another 3.6k. Well I started reading and talking to others with more knowledge than me. Turns out my furnace was fine it was just a blown out blower motor. When I... Read more

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The most unprofessional people I have ever used in my home. The lying starts with the first service call. When you call them out about it the representative gets pissed! Never on time for anything. Even the supervisor lies. I'm giving up on them and going with John Moore. I should have gone with my first thought. Purchases a $10,000 air condoning system and have had nothing but problems and empty promises since day one. Totally dishonest... Read more

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I was threatened to not discuss anything regarding my opinion of their work. After 7 years of misery dealing with them, 15,000 spent and over 50 service calls the humidity in my house remained above 60% constantly even with the units running at 69 degrees additional dehumidifier while house dehumidifiers they said I needed. my home began growing mold, doors wouldn't open, I couldn't see out my windows from the moisture. Finally I had enough,... Read more

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The Norcross HVAC has the worst leadership team I have ever seen at any company. This is why the technicians suffer the way that they do. When the technicians suffer it all results in customer dissatisfaction, but rest assure that is not a concern for ARS. The GM Jason at that location is a selfish leader where is only concerned with himself and his numbers today and not the company doing well from the ground up and beginning to make strides of... Read more

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I scheduled a maintenance appointment 2 weeks in advance. A few days before the appointment ARS called to inform me that they were extremely busy and could I delay my service by one week. I was given a 4-hour window for the new appointment. Late in the window ARS called to inform me that the technician was delayed on a previous job. At the end of the 4-hour window, ARS did not show up. I then called them to permanently cancel them. They... Read more

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My wife had been relocated to the Jacksonville fl. area and i had applied for a installer position. So i go through the interview process and i am hired. So i go take the required drug test and cannot start until they get the results. Two weeks go by and no results. I am told just to come in they can work around it. Long story short, they tell you tou are not on call but send you home with no work just to call you back three hours later. Hence... Read more

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I needed a new hotwater heater. The one I had was in a crawl space. ARS said that code would not allow them to replace it and the only solution was a tankless system costing $5200. I got two more quotes, both of which informed me that the code only applied to new construction. Bottom line - I have a new hot water heater for $1200. OH, and I checked the cost of a tankless system from both reputable companies - $3500. Read more

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