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Called ARS because they were offering a $79 drain clearing. When they arrived, the 2 guys immediately said they needed to put a camera down the pipe to see the issue. This cost $225. Once they did that, they said it needed to be power blasted to clear, now being $400...
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1.5
#1052804
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I have had a annual service contract with ARS Charleston for many years. On 10/1/16 my credit card was charged for service at another address which was acknowledged by ARS, credit promised and issued on 10/26. BUT, error repeated on 11/1/16. On11/28 ARS promised to...
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Follow-up Letter Dear Mr. Menear: 11/7/2016 This is a follow up letter with some details about my water heater purchase from the Wendover Rd. store in Charlotte, NC and installation by...
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Anonymous
Anonymous

Thank you for sharing your experience. My elderly parents had a similar experience with ARS/Rescue Rooter- the were overcharged by 300% over what is customary and usual in th...

Anonymous
Anonymous

Thank you

American Residential Services - Tried to take advantage of us

American Residential Services
#1047591
1.1
Called for service. Took off work never showed complained to Home Depot and took two days to show. Said we needed a new ac have a train unit never issues kept saying this and that was wrong sent them on their way never again. I believe our age made us look *** and their cost for Freon was double everyone else's prices. Home Depot should change contractors really fast
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Short Review for November 11, 2016, Pc_other

American Residential Services
#953030
1.0
Want to complain go to wwwvconsumerftc.gov Complaint filled
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Dear Mr. Menear: 11/4/2016 I am a long time Home Depot customer and use store #3608 at Wendover Road in Charlotte, NC. I live within 2 miles of the store and have gone to the store...
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2.0
I didn't like
  • How i was told getting the best
#948655
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RIP OFF alert. As an uneducated AC HVAC guy, this company has been able to swindle almost ten thousand dollars for unnecessary equipment. Two years ago they replaced the majority of my AC unit, everything but the furnace. This summer, they told me a needed a new...
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Anonymous
Anonymous

This company needs to be investigated! There seems to be a concerted effort by ARS to hide the real consumer experiences and reviews. Thank you to those for sharing their real...

Anonymous
Anonymous

I have been a victim of the same kind.

1.7
#893439
Reply to reviews
The most unprofessional people I have ever used in my home. The lying starts with the first service call. When you call them out about it the representative gets pissed! Never on time for anything. Even the supervisor lies. I'm giving up on them and going with...
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hankalanreuser
hankalanreuser

I agree, Similar thing happen to me, these people shouldn't be in business anymore

1.3
#887304
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I was threatened to not discuss anything regarding my opinion of their work. After 7 years of misery dealing with them, 15,000 spent and over 50 service calls the humidity in my house remained above 60% constantly even with the units running at 69 degrees additional...
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The Norcross HVAC has the worst leadership team I have ever seen at any company. This is why the technicians suffer the way that they do. When the technicians suffer it all results in customer dissatisfaction, but rest assure that is not a concern for ARS. The GM Jason...
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Anonymous
Anonymous

sound like some *** to me.

#850680
Reply to reviews
I scheduled a maintenance appointment 2 weeks in advance. A few days before the appointment ARS called to inform me that they were extremely busy and could I delay my service by one week. I was given a 4-hour window for the new appointment. Late in the window ARS...
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Anonymous
Anonymous

They came out and looked at my Ac unit. Automatically said it was 9000. It couldn't be fixed. I called a distant friend. He says possibly it was a really small leak. I could g...

2.6
I liked
  • Courteous customer service
#846741
Reply to reviews
My wife had been relocated to the Jacksonville fl. area and i had applied for a installer position. So i go through the interview process and i am hired. So i go take the required drug test and cannot start until they get the results. Two weeks go by and no results. I...
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1.0
#836708
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