American Residential Services
Reviews and Complaints
www.ars.com
Anonymous
Sugar Land, Texas
ARS cancelled my appointment
I called around to numerous companies to do maintenance service on my air conditioning units. I found ARS to "seem" dependable and made an appointment for the next day. The only time they gave me would be after 1:00. I made it a point to be home on this day for the appointment only to get a phone call at 2:00 from a gentleman letting me know they were running behind because of all the service calls they had, and they would like to reschedule. After some conversation, he said he could make it, just not until around 4 or 5. I agreed, but made sure he understood I had to leave at 630. I began to wonder if everyone just wanted to go home early since it was a Friday afternoon. Not to my surprise, at 3:30 I received another phone call from a woman in dispatch, explaining they would not be able to make it, and wanted to reschedule. I asked why they even made an appointment if they weren't going to show up and she just continued about rescheduling, now blaming the rain that had started, and had already ended. Apparently they cannot do maintenance on your air conditioning if it rains. I canceled the appointment and scheduled with Del-Air. Thankfully, my A/C isn't broken, because in Florida it rains nearly every afternoon in the summer, and according to this company, work cannot be done. Besides, who needs air conditioning during the summer in Florida anyway???
3 comments
lillyrose g
Austin, Texas
Price gouger
My dad is 78 years old and has the beginnings of dementia. ARS came to the house in Houston and told him he needed a new A/C. They gave him a price of $12,125.00 for a new 3 ton Carrier unit. This price included the furnace and an infinity control thermostat ($517) and a $595 Plenum. That's it. If you have ever purchased a new A/C you probably know that this is about twice what it should cost. My Dad picked these guys because they had the big ad and he could read the bold print. We (the "kids") found out about this after the fact. I contacted the company and after way too many phone calls, a request for information not included on the invoice which might as well have been written on a napkin, I got the break-down of what he had actually purchased. I sent a letter to the company saying that this was clearly price gouging and if nothing else completely immoral. Ultimately, ARS told me that this price was "book value". It appeared to me that the sales rep that was on commission saw a mentally challenged senior citizen and decided to charge him full "book value". So if you are in the market for a new A/C you might consider the ethics and morals of a company that charges double what almost everyone else in the business does to seniors. Although you might even consider that you too could get the "book price". If so, you are paying too much. Go to anyone else and get a much better deal. Probably 50% less or maybe they will just fix it because it doesn't need to be replaced anyway. Good luck.
Loss:
$12125
6 comments
jojo Bzw
San Diego, California
American Residential Services complaint
We had a repairman come out to fix our heater. It cost $56 to look at the heater and then he said it would cost $800.+ to repair it. My husband got mad and decided to do the repairs himself, it cost $163. and it took less than 2 hours. We live in a pretty nice area and we figured the repairman over priced it to match the area. The company is a rip-off! We're located in San Diego, California. It makes me mad especially as a women to be over charged like that. The company should be fined.
8 comments
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Next day scheduling to do maintenance? Sounds like they were trying hard to fit that in the middle of what ended up being a busy day for emergency repairs.
Someone screwed up booking that for you.
They should have made it right somehow. Everyone's time is valuable.
I work in Hvac industry and I can tell yes we can work in rain but is it smart. I thing no Hvac uses 240 volts u do the math also some units have circut bards just like computers and what would happen if they get wet.
Just saying think before u complain. And I work in Mississippi and it rains a lot to
You're lucky ARS didn't make your appointment! They probably would have over charged you or sold you on something you didn't need! See my complaint about what they did to me!