Woodstock, Georgia
Not resolved
2.1
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Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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After spendind $7000 on a new ac a few years ago, i called this week to get service. I asked if i was covered under warrwnty.

They said i was 100% civered for parts and labor. Then when they got here, 5 minutes later the mechanic said i have a freon leak and would cost $257 to find the leak. More to fix it and then more to add freon. I told him they said i was covered for parts and labor.

He said that the labir warrenty expired. He was rude. Told me to sign for the job or he was leaving. I called his boss and she said she would get right back to me and she was sorry for his behavior.

I am still waiting three hours later.

I called twice so far. Terrible company

Product or Service Mentioned: American Residential Services Repair.

Reason of review: Poor customer service.

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