My dad is 78 years old and has the beginnings of dementia. ARS came to the house in Houston and told him he needed a new A/C. They gave him a price of $12,125.00 for a new 3 ton Carrier unit. This price included the furnace and an infinity control thermostat ($517) and a $595 Plenum. That's it.
If you have ever purchased a new A/C you probably know that this is about twice what it should cost. My Dad picked these guys because they had the big ad and he could read the bold print.
We (the "kids") found out about this after the fact. I contacted the company and after way too many phone calls, a request for information not included on the invoice which might as well have been written on a napkin, I got the break-down of what he had actually purchased. I sent a letter to the company saying that this was clearly price gouging and if nothing else completely immoral.
Ultimately, ARS told me that this price was "book value". It appeared to me that the sales rep that was on commission saw a mentally challenged senior citizen and decided to charge him full "book value".
So if you are in the market for a new A/C you might consider the ethics and morals of a company that charges double what almost everyone else in the business does to seniors. Although you might even consider that you too could get the "book price". If so, you are paying too much. Go to anyone else and get a much better deal. Probably 50% less or maybe they will just fix it because it doesn't need to be replaced anyway. Good luck.
Monetary Loss: $12125.