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2.3

These guys prey on the elderly, the young, and the obviously inexperienced. A friend of mine had a 'leak' in the front of the house right under the AC.

She called and they came. Looked up in the attic and declared it was a leak in a pipe. Galvenized steel, so they wouldn't fix it (if they actually even found it). They would however replace every pipe in the house!

That was declined, but I said the leak is very little volume and only happening during the day (not a pipe) I was then told that sometimes these pipes can seal themselves with rust in the line. Ha! The next day was Saturday and even though this lady had a service contract (another scam), they said it didn't work on the weekends. So she paid extra to get a 'plumber' out because the original guy was 'AC'.

The plumber went into the attic and looked around and didn't find anything. He left as well (with his money). That Sunday, I can clearly hear dropping in the wall, cut *** and found the problem. The main drain for the AC was clogged.

I told them it was the AC, they didn't listen. The drip pan was clean and dry. I would have thought the very first step would be to check the drain on the AC they installed. (This lady even paid to have the 'AC lines flushed' the year before, but ARS has no warranty on any service, so too bad)

So, she calls ARS out a 3rd time and they confirm it was the AC.

(no offers on the other calls that wasted our time and money). This guy then tells us it will be $589 to fix. I said, "What are you going to do for that, snake the line?" He said no, and it sometimes needs to sucked as well. I said, "So then what, you will use a shop vac to try and suck some of the junk out?" He said no.

The owner said go ahead since doing nothing will cause water damage to her home and the guy goes out to his car and comes back with a snake and a shop vac!

When I returned and saw he lied to me, he said, "Well those pipes are plastic and you could break it trying to clean it yourself and that would cost much more" Total up sell job, total rip-off. They do not offer any warranty, they overcharge, and they can't even find a very simple water problem (or they can and don't for more money!)

Reason of review: Pricing issue.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

Location: Houston, TX 77073, USA

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Guest

File a complaint with the Texas State Board Of Plumbing Examiners. You can fill out a General Complaint Form online at www.tsbpe.texas.gov/file-a-complaint.

The General Complaint Form is also available at www.tsbpe.texas.gov under "Applications/Forms." Fill out the form and submit it for review. To request a General Complaint Form by phone, contact the Enforcement Department at (512) 936-****.

Guest

I had a snake in my drain pipe once. It was big and nasty. It scared me so badly I ended up getting me a hisssss-toe-rectomy!

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