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American Residential Services - Stay away from

1.0
Details
Paid for Service not performed, installed AC parts not needed and worse service ever. In hands of attorney now And have TV consumer Investigator will expose and 28 local complaimts
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Review
#1650077 Review #1650077 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$285
Preferred solution
Full refund

American Residential Services in Saint Petersburg, Florida - Service after sale is not satisfactory

2.1
Details
I purchased an AC unit with air cleaner for $10,000 in March 2019 - install was great but service is non existent! They were supposed to replace my AC filter grill - after 5 months I had to call to follow up on grill & filter replacement- they came out to do maintenance & left me with no grill & the electronic filter on my kitchen table while I wait to hear from them - it has been a week & no one has gotten back to me - would not recommend their services
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Review
#1624532 Review #1624532 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
On April 23 ARS Rescue Rooter dug a tunnel under my house from the master bedroom to the hall bathroom to repair a slab leak. At the end of their work day they failed to cover the hole. It rained extremely hard that night, flooded the tunnel and the water pushed up...
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1 comment
Anonymous
#1717260

We apologize for not meeting your expectations. With each customer, we strive to provide top-level customer service.

Please allow us to attempt to make things right and contact Corporate Customer Relations at 866-803-0879. - ARS Customer Care Team

Review
#1586423 Review #1586423 is a subjective opinion of poster.
Reason of review
Bad quality
1.5
Details
American Residential Services - Pissed off with ARS
So I wanted to have a split unit put in my garage. The guy Corey which is in Columbia,Sc he got his guys did the work but I wasn’t home just told him let me know once done. So he left the paperwork for me to sign remind you this is last yr in nov 2018. I signed told...
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Review
#1481033 Review #1481033 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
A 3 month odessey from 6-30-18 to 10-02-18 of failed customer service and no quality control. Extensive damage to our retirement house. No results from local general manager, Jason Poucher. He wouldn't even come look @ the damage. I moved on to corporate in Memphis,...
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1 comment
Anonymous
#1572846

I used the correct login, but no go. I used the "are you human?" No results.

ARS put oversized heat pump in our residence, even though there was nothing wrong with our Lennox heat pump. We asked for a dehumidifier because of moisture. This new Rheem caused more moisture, flooded our attic, ran thru the recessed light fixture into our kitchen. Our lawn was damaged, had to reseed.

Damaged an antique dresser, hit a beam in our bedroom ceiling.

Nuff details? L Walser .

Review
#1371390 Review #1371390 is a subjective opinion of poster.
We wanted a dehumidifier because we had a moisture problem. The ARS rep, Lee Piper, said we needed a whole new heat pump, even though our 8 year Lennox was working great. They sold us an overpriced Rheem 4 ton 14 seer unit. They hit a beam in our bedroom wall, damaged...
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Review
#1371131 Review #1371131 is a subjective opinion of poster.
2.3
Details
These guys prey on the elderly, the young, and the obviously inexperienced. A friend of mine had a 'leak' in the front of the house right under the AC. She called and they came. Looked up in the attic and declared it was a leak in a pipe. Galvenized steel, so they...
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Review
#1330436 Review #1330436 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$500
Preferred solution
Let the company propose a solution

American Residential Services - Quote was twice what it should have been.

1.8
Details
I called this company for a quote for a straight forward replacement of a 40 gallon water heater. Everything up to code. They quoted me 1901$. I told them I had a quote from Hope Plumbing (DON'T USE THEM EITHER ) for 1608 and they said they would match it. If that is not trying to gouge the customer, then I don't know what is. I used Winters Plumbing in Greenwood In. Excellent job, half the price.
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Review
#1321709 Review #1321709 is a subjective opinion of poster.
1.0
Details
I took a half day off from work to have my contracted way overdue a/c tune-up done. My appointment was scheduled for between 10-11am. At 11:15am, I called ARS and was told that I had been called and that the technician had a family emergency and would not be able to...
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Review
#1294613 Review #1294613 is a subjective opinion of poster.
Cons
  • Being stood up and lied to
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution

American Residential Services in Austin, Texas - Work done

1.0
Details
They are not a good com. I pay $ 800.00 to get fix they not fix it I went to com.they got fix 195.00. Donot use a.r.s. in austin tx
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Review
#1265770 Review #1265770 is a subjective opinion of poster.
Reason of review
Problems with payment

Contact American Residential Services Customer Service

Mailing Address:
American Residential Services LLC
965 Ridge Lake Blvd Suite 201
Memphis , TN 38120-9401
USA
Phone:
(888) 762-7752
All American Residential Services Contacts
2.1
Details
My mother scheduled an appointment 05/12/2018 between 1 & 4pm. 4pm came no call, no explanation. My Mom had to call them. She was told that they were backed up & it would be another 2 hours. Two hours came & still no technician. I called this time around. ARS couldn't...
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Review
#1255366 Review #1255366 is a subjective opinion of poster.
Reason of review
Poor customer service